Frequently Asked Questions
Everything you need to know about your Hasselblad experience in Europe.
Which European countries do you ship to?
We provide premium insured shipping to all EU member states, as well as Norway, Switzerland, and the United Kingdom via our dedicated logistics partners.
What is the standard warranty on Hasselblad cameras and lenses?
All new Hasselblad products purchased through our EU store come with a comprehensive 24-month manufacturer warranty covering defects in materials and workmanship.
How can I track my high-value shipment?
Once your order is dispatched, you will receive a secure tracking link via email. Given the value of our equipment, all deliveries require a signature from an adult at the destination address.
What is your return policy for professional equipment?
We offer a 14-day return window from the date of delivery. Items must be returned in their original, unopened packaging with all security seals intact to qualify for a full refund.
Do you offer VAT-exempt purchasing for businesses?
Yes, EU-based businesses with a valid VAT ID can enter their details during the checkout process for intra-community acquisitions, resulting in a 0% VAT invoice.
Where are Hasselblad products serviced in Europe?
Technical service and sensor calibrations are performed at our specialized service centers in Gothenburg, Sweden, and various authorized regional hubs across Europe.