Returns & Exchanges

At Hasselblad EU, we are committed to providing world-class imaging tools and offer a 14-day return window for products in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a professional handling of your return or exchange request.

Return Process

• 1.
  Initiate Return Request

  Log in to your Hasselblad account and navigate to the 'My Orders' section to submit a formal return request and receive your Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original Hasselblad packaging, including all accessories, manuals, and protective materials to ensure the product remains in mint condition during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it clearly to the exterior of your package, ensuring any previous shipping labels are removed or covered.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition at our regional service center, your refund will be processed to the original payment method within 7-10 business days.